Dear Valued Customers,
First and foremost, we want to sincerely thank each of you for your continued patience, understanding, and support. We recognize that many of you have experienced shipping delays beyond our original estimated timelines, and we understand the frustration and inconvenience this has caused.
We believe in transparency, accountability, and keeping our customers informed throughout the fulfillment process. Please review the latest updates regarding your orders below.
📦 ORDERS #11574–#11762
Status: PARTIALLY SHIPPED | REMAINING SHIPMENTS PENDING
We are pleased to announce that approximately 50% of orders within this range have officially shipped!
The remaining orders are awaiting the arrival of our final 10 incoming shipment boxes, currently expected October 16, 2026.
Once these boxes arrive, our fulfillment team will immediately begin processing and dispatching the remaining orders.
Why Have These Orders Been Delayed?
These shipments were originally scheduled to arrive at our facility on September 10 - 18, 2026.Unfortunately, international transportation disruptions associated with ongoing geopolitical conflicts and protests in the Middle East have affected airline operations and cargo movement. Additional shipping inspections and processing delays involving UPS have further impacted our expected delivery timeline. These circumstances have created unexpected challenges within our international supply chain. While some factors have been outside our direct control, we fully acknowledge our responsibility to communicate effectively and fulfill every outstanding order.
Important Tracking Number Information
If your tracking information currently displays "Tracking Not Available," "Tracking Expired," or a similar notification, please do not panic.This generally means your previously issued tracking number is no longer active or available in the carrier's system.
Updated tracking numbers are scheduled to be issued beginning October 16, 2026 - October 29th, 2026, as the remaining shipments are received and processed.Please continue monitoring your email for updated shipping confirmations.
Our Apology: $50 Customer Appreciation Coupon
We understand that your time and trust are valuable. As a gesture of appreciation, all customers with qualifying delayed orders will receive a $50 coupon code toward a future purchase. This is our way of acknowledging the inconvenience and thanking you for continuing to support our business despite these unexpected delays. Coupon details and redemption instructions will be provided directly to affected customers.
ORDERS #11763–#11824
Status: IN PRODUCTION | EXPECTED SHIPPING BY OCTOBER 31, 2026
Orders within this range are currently in active production.
Our manufacturing team has confirmed that production operations are returning to their normal pace, allowing us to move forward with improved turnaround times.
Based on the latest correspondence from our manufacturer, these orders are projected to ship before the end of October 2026.
Please understand that these are projected shipping timelines and may be subject to changes if unforeseen circumstances arise.
We will continue providing updates as production progresses.
🛍️ PREPARING FOR OUR BLACK FRIDAY COLLECTION
As we prepare for our upcoming Black Friday release, we are implementing operational improvements designed to prevent a recurrence of these extended delays.
Our priorities include:
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Strengthening communication with our manufacturing and shipping partners.
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Improving production scheduling and shipment coordination.
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Establishing more reliable fulfillment timelines.
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Providing clearer and more consistent order status updates.
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Strengthening quality control and shipping accountability.
We are committed to entering our Black Friday launch with a more efficient and dependable fulfillment process.
LOOKING AHEAD: MAJOR CHANGES FOR 2027
As Greeks9th continue to grow, we are making significant changes to our business operations.
Beginning in 2027, we plan to transition toward U.S.-based manufacturing to improve production oversight, reduce our dependence on international shipping, and provide customers with more consistent fulfillment timelines.
Additionally, we will be streamlining our product offerings and discontinuing select organization-specific collections as part of our long-term business restructuring.
These decisions are intended to help us focus on product quality, operational efficiency, customer satisfaction, and sustainable growth.
Our goal is simple: better production, better communication, and a better shopping experience.
💛 A PERSONAL THANK YOU FROM OUR TEAM
To every customer who has placed an order, shared our brand, recommended our products, or continued to support us during this challenging period: THANK YOU.
We understand that trust is earned through actions, not just words. We are committed to fulfilling outstanding orders and demonstrating meaningful improvements moving forward.
We sincerely apologize for the delays and appreciate the opportunity to make things right.
Your patience has not gone unnoticed, and your support will never be taken for granted.
With appreciation,
Greeks9th
Customer Support & Fulfillment Team